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Wrong character mapping

Posted: Thu Nov 20, 2008 5:16 pm
by Zeboss49
Hello,

I have installed Scanahand 2.0 successfully, it runs fine but there is a very bad issue.
The character mapping for the second page is wrong for the characters in the 0x80-0xFF range and for some characters in the 0x100-0x17F range.
The generated font nedd to be manually updated using Font editor.

I currently run Scanahand on a french version of Vista Ultimate.

Both the Microsoft Unicode BMP only and Unicode 2.0 and onwards, BMP are wrong.

This is not a critical issue, it's just boring to have to manually edit the file.
Correcting all the wrong mappings consumes about half an hour.

If this can help I can provide you the original font scratch from Scanahand and the updated one.

Regards

Re: Wrong character mapping

Posted: Thu Nov 20, 2008 5:19 pm
by Erwin Denissen
I can't believe this is true, but I've been wrong before...

Please do send them to us, so we can look into the issue. If you don't mind sharing the font, feel free to post them here as well.

Re: Wrong character mapping

Posted: Thu Nov 20, 2008 6:45 pm
by Zeboss49
Posting the font is OK, but how can I do it ?

Re: Wrong character mapping

Posted: Thu Nov 20, 2008 6:49 pm
by Erwin Denissen
While posting, you can click the "Upload attachment" tab right below the text area.

Re: Wrong character mapping

Posted: Thu Nov 20, 2008 7:53 pm
by Zeboss49
Here after are both font files as attachments

Re: Wrong character mapping

Posted: Thu Nov 20, 2008 8:10 pm
by Erwin Denissen
I do see some strange things, but I don't know if it's due to a bug in Scanahand. To be able to confirm if it's a bug, we also need to have the completed template pages. Could you please upload or send them as well? Could you also let us know what Template you have selected while generating the font in Scanahand?

Re: Wrong character mapping

Posted: Fri Nov 21, 2008 10:37 am
by Zeboss49
hello,

the font was generated using the Basic and Extended Characters (10x11) 2 pages template.
Here after are the two PNG files used to generate the font
These files have been imported in Scanahand using the "Load" button.

Re: Wrong character mapping

Posted: Fri Nov 21, 2008 11:22 am
by Erwin Denissen
Thanks for proving us all requested information. It seems there is an issue with the caption of several of the cells. On the second page of the template you should see these characters in the first row:
À Á Â Ã Ä Å Ą Ç Ć Ĉ
I'll try to see if I can reproduce the problem. Expect a fix of this issue very soon.

Re: Wrong character mapping

Posted: Fri Nov 21, 2008 11:32 am
by Erwin Denissen
Does page two of the empty template show the same (wrong) captions on screen as when you print them?

And what do you see when you open the Template Editor?

Re: Wrong character mapping

Posted: Fri Nov 21, 2008 11:51 am
by Zeboss49
The templates have been filled in a vector graphic tool, I have used the export to PDF function to generate the template files.
The preview in Scanahand looks different that the exported PDF files.
It looks like the issue is in the export function
The preview in scanahand displays the right characters.

Re: Wrong character mapping

Posted: Fri Nov 21, 2008 12:21 pm
by Erwin Denissen
It would have helped if you provided this information from the start, but we'll get there now that we know the whole story :wink:

There is no native export to PDF feature in Scanahand, so it is safe to say this is not a Scanahand bug. I assume you've produced the PDF by printing the empty template through a PDF producer (for example Acrobat Distiller). If so, then most likely that printer driver is not Unicode aware. Contact the driver vendor and see if they can help. We've had great results with both PDF995 and CutePDF as mentioned here.

Re: Wrong character mapping

Posted: Fri Nov 21, 2008 1:20 pm
by Zeboss49
Thnak you for your help
the Adobe Acrobat 8 PDF printer driver was guilty.
SInce I have produced the templates I have updated Acrobat to version 9 and with this version the PDF templates are correct.

I apologize for the missing information, I did not remember how I did produce the template files.

Re: Wrong character mapping

Posted: Fri Nov 21, 2008 1:33 pm
by Erwin Denissen
Thanks for letting us know. It's good to know the problem was not caused by our software, and I'm glad you've been able to find a solution.