registration code

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adela
Posts: 2
Joined: Fri Feb 18, 2011 12:46 pm

registration code

Postby adela » Fri Feb 18, 2011 12:51 pm

I am not receiving my registration number, after I have received two informative mails. I am waiting for the third „magical” e-mail for one hour now.

León Fridsma
Posts: 694
Joined: Mon Dec 07, 2009 10:26 am
Location: De Bilt, Netherlands
Contact:

Re: registration code

Postby León Fridsma » Fri Feb 18, 2011 1:24 pm

Please check your spam folder. You can also try to retrieve your code through here. If you still haven't received your registration code send an e-mail to customersupport (@) high-logic.com and i'll get back to you on monday when i'm at the office.

León

adela
Posts: 2
Joined: Fri Feb 18, 2011 12:46 pm

Re: registration code

Postby adela » Fri Feb 18, 2011 1:31 pm

It has never happened to me before, to wait that much. I even bought brains breaker, from a Spanish person, which has a small nice page, and I got the activation code immediately. I previously did everything you wrote me there, it has been 4 h since I ordered and no registration code. Until Monday ... Thank you, anyway.

León Fridsma
Posts: 694
Joined: Mon Dec 07, 2009 10:26 am
Location: De Bilt, Netherlands
Contact:

Re: registration code

Postby León Fridsma » Fri Feb 18, 2011 6:03 pm

adela wrote:It has never happened to me before, to wait that much. I even bought brains breaker, from a Spanish person, which has a small nice page, and I got the activation code immediately. I previously did everything you wrote me there, it has been 4 h since I ordered and no registration code. Until Monday ... Thank you, anyway.


Registration codes are sent within 2 minutes after purchase, but they are sent from a different system than the ones coming from our payment processor. Sometimes ISP's (like yahoo and AT&T) flag the registration code mails as spam and do not reach the mailbox at all. This is something we cannot prevent but is easily solved by sending us an e-mail which we can then reply to with the registration code, unfortunatly we can only do this from our office.

León


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