Is the ticket support working?

[Cassel]

I am looking for version 8 Professional download (I lost it in a computer crash). I have the invoice number and the license key.
On the site, it only goes as far as version 9.
I sent messages to support 3 times but never even got an email notification or a response so I am wondering if the system is broken somewhere and if my ticket was really created or reached who it is supposed to reach.

I cannot even check for open ticket as I don't know the ticket number (if it was created).

Can someone clarify this or direct me to a different place to get this answered?

Thanks.

[Bhikkhu Pesala]

I just submitted a ticket about your problem. Let's see what happens.

FontCreator 8.0 is more than seven years old already.

[Cassel]

I know that it is an old version, but I bought the Pro version to be able to sell my fonts, and since I have only done about half a dozen of them (dingbats), I don't feel it is worth buying the recent Pro version (since I need the commercial license).

Did you get a notification for submitting a ticket?

[Bhikkhu Pesala]

Did you get a notification for submitting a ticket?

Nothing yet. If it was automated, it should have arrived by now. Either the ticket support system is not working, or it needs human intervention.

[Erwin Denissen]

I cannot even check for open ticket as I don't know the ticket number (if it was created).

Can someone clarify this or direct me to a different place to get this answered?

I am sorry about the inconvenience, but there was a slight delay due to the holiday season. We have now addressed all open tickets.

[Cassel]

I just got a reply to my initial support request.
Thanks.

[Cassel]

I am sorry about the inconvenience, but there was a slight delay due to the holiday season. We have now addressed all open tickets.

I did expect delays for the holiday season, but getting no automatic notification, I thought something was broken.
Thank you.