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Installation Failed

Posted: Wed Apr 18, 2018 5:09 pm
by PrintGraphics
I get this error message OFTEN while installing fonts I have had in my library and have used successfully for years. There's no explanation for it, and I can't find anything here?
Any help?

Re: Installation Failed

Posted: Wed Apr 18, 2018 5:37 pm
by Erwin Denissen
Probably another version of the font is already installed. Do look for it in the Active fonts and uninstall it prior to installing another version.

Re: Installation Failed

Posted: Thu Apr 19, 2018 1:52 pm
by PrintGraphics
Thanks for your reply - I did think of that, but a while ago I rebuilt my workstation and instead of loading the thousands of fonts I had all at once I decided to buy MainType and load what I needed when I needed it to keep things clean. At first, it was working great, but lately it seems the "installation fails" more often than not. I can load the font on another workstation using the old drag-n-drop into Windows-Fonts and letting it load, but MainType can't do it, and I can't find any explanation as to why?
I purchased version 7.0.0 (Build 1032) if that helps.

Thanks!

Re: Installation Failed

Posted: Sun Apr 22, 2018 7:47 am
by Erwin Denissen
We can't tell why it fails, but there are two options that will solve the problem.

Either start from scratch with a clean font database, thus a full uninstall and reinstall of MainType 7.

Alternatively upgrade to version 8, as it contains numerous bug fixes and improvements, which most likely also solve the issue you describe.

Re: Installation Failed

Posted: Fri Apr 27, 2018 5:22 pm
by PrintGraphics
This is the first software I've come across that the upgrade is half the price of a full version.
So from my perspective, it seems I have to start all over again OR I have to spend half the price of the new version to get this software to work?
I need to reconsider...

Re: Installation Failed

Posted: Fri Apr 27, 2018 6:49 pm
by Erwin Denissen
I agree it is up to you to decide if the upgrade price is right for you, but keep in mind our main competitor charges $119.95 for Suitcase Fusion 8, and the upgrade costs $59.95.

Even without the issues you mention, it is highly recommended to upgrade as MainType 8 comes with many improvements, and is built for Windows 10.