This may well be another example of a problem which arises in the forum from time to time.
The following dates from New Year’s Eve just over a year ago.
That thread refers to “row 15 column 12 and row 16 colums 1, 2 and 3” but that was when FontCreator 5.0 was displaying at 12 cells per row on the PC which I was using then.
I have just checked, starting a new font, using FontCreator 5.5 on this present machine and it is displaying 11 cells per row, so it is now row 17 columns 4, 5, 6 and 7 here.
The four places could perhaps be shown elsewhere on other PCs.
The easiest way to find them is to look for the place for OE, which is then followed by the place for oe, and then the place for endash and then the place for emdash then the four glyphs for which you need to add designs in order that ’ and " come out in the Word program.
I hope that this helps.
William Overington