Not sure about delivery of product key

Hello, I just ran out my first year, anw getting a new key seems fine, in practice.

I would think that the registration code would be instantaneous. But alas it has been a fair while with no email.

Is this the norm of late?

Your current license is still valid for FontCreator 14, so there is no need to send a new one.

Let us know if you need further assistance.

Hi, so fontcreator is not allowing me to do really anything at all - stating that my subscription has expired.

I try to enter the old key but it is no longer valid.
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We have send you the license information by email.