Greetings,
I’m a new user with Font Creator and I created several fonts for MUTCD street signs and street pavement markings for use as symbols in ESRI ArcGIS. I am very impressed with how easily Font Creator took images (.pdf, .jpg etc) and made them into characters! This is a great program! (I’m also thrilled that ArcGIS has used my new characters as symbols without any hiccups at all!)
However, I am having an issue with keeping the new fonts installed in Windows. The issue is as follows:
The true type fonts install with out hassle and they appear as they should in various programs. However once the computer is rebooted the fonts do not appear in any programs (i.e. MS Word). Looking in C:\WINDOWS\Fonts my new fonts are not visible among the other fonts. However when I open the “Add New Fonts” dialogue box via File>Install New Fonts, I can navigate to the C:\WINDOWS\Fonts folder and see my fonts (see attachment) as if they were in fact in the Fonts folder. I can then click OK to add them and yay they now appear in Windows Explorer C:\WINDOWS\Fonts for use in my programs! And they work great!
That is until I reboot. Once I reboot I am back to square one.
At first I thought maybe this was another 64 bit issue with my compter (Windows Professional 64 bit), however these fonts have been installed on 3 other 32 bit computers and all except one have the issue above, one of the computers is able to keep the fonts installed after a reboot with no problems at all.
Is this a common issue? Any assistance is appreciated.
We did not do anything out of the ordinary. We followed the typical method of using Windows to install the fonts (C:\WINDOWS\Fonts then File>Install New Fonts)
Cannot confirm your observation. I installed them and rebooted and they were still there.
Before Reboot:
Which looks just like, After Reboot:
I noted the two Street Symbol fonts don’t have notdef and space glyphs.
I’m not sure if you intended to make them available to the whole world, but they are now…
Anyway the fonts look just fine to me. I can see some areas that can be improved, but nothing that should trigger an automated uninstall. I’ve never even heard of such thing, so I’m still puzzled. Do you have some kind of font management software running on your system?
Please contact us through our ticket system, and we’ll further investigate this.
not too concerned with my fonts being public, I’m sure there are other cartographers who will find them usefull.
Thank you for looking into this. We’ve been trouble shooting this for more than a month now and I think our IS staff may have resolved it yesterday. IS gave me the following feed back:
“I believe some of the issue may be with the way I initially deployed the fonts. Initially I had only copied the fonts to the Windows\Fonts folder then gave users permissions to install them on their own. This time around I updated my deployment task, and included a registry update file, to add the new fonts to the Fonts key in the registry. I re-deployed this task to the necessary desktops. Deployment was successful, and so far the fonts appear to be available to everyone after a reboot.”
Based on a few successfull rebots in the past 24 hours, merging the registry seems to have done the trick.
Thank you again for your prompt assistance with this issue.
Once I reboot I am back to square one.
