How to get support? I have a Ticket #

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gelatojo
Posts: 1
Joined: Mon Nov 20, 2017 6:45 pm

How to get support? I have a Ticket #

Post by gelatojo » Mon Nov 20, 2017 6:59 pm

I recently purchased Main Type Standard edition. It stopped working, ie: it stopped refreshing fonts ( I couldn't get newly purchased fonts to load into library, etc) I submitted a help ticket and was provided a link for a possible solution, however, the solution has just given me a limited "Trial" copy in DEBUG mode. I emailed results for additional support, but it's been 5 days. How long should I wait for a response? thanks

cantina
Posts: 3
Joined: Sun Nov 26, 2017 5:06 pm

Re: How to get support? I have a Ticket #

Post by cantina » Sun Nov 26, 2017 5:10 pm

I'm curious... 6 days later, are you still waiting? This is good info for someone trying MT for the first time.

Erwin Denissen
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Re: How to get support? I have a Ticket #

Post by Erwin Denissen » Sun Nov 26, 2017 6:28 pm

We still have contact through our ticket system to sort this out.
Erwin Denissen
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