MAIN TYPE IS CRASHING! Please Help

[Erwin Denissen]

What version of MainType have you installed?

What version of Windows are you running?

[Redvy]

I think I had 2.1.1. or something like that. I re-installed it.
And I am now running Win 7.

[Redvy]

Any Help?

[Erwin Denissen]

Without knowing the details it is wise to upgrade to MainType 3.

At the time MainType 2.1.1 was released (in 2007) Windows 7 was not available, so we can't guarantee MainType 2 works with Windows 7. As soon as Windows 7 was released (at the end om 2009) we did do our best to verify MainType 2 did continue to work with that version of Windows. Because most features were still working, and the fact we were already developing MainType 3, we decided to focus on Windows 7 with MainType 3.

[Redvy]

Will my serial number work with Maintype 3?

[Erwin Denissen]

No, you will have to buy an upgrade:
http://www.high-logic.com/register.html?show=upgrades

[Redvy]

Well thats not right. I bought a product from you and now I cant use it. Thanks but this aint helpful!

[Erwin Denissen]

We have several test systems here, including two which run Windows 7. MainType 2 runs just fine on all these machines, and since you didn't provide any details of your problem we don't know the solution.

Most likely an external event (anti-virus software, etc.) is the problem. We can start working together to find the cause of the problem and then if we find it, we might come to a solution. This costs both of us a lot of time and money, so I honestly believe it is not worth the effort. That said, do let me know your order details (send an email to customer support) as it is possible you are entitled to a free upgrade to version 3 (if you did buy in March 2010).