How to get support? I have a Ticket #

Get help with MainType here. Please do not post feature requests or bug reports here.
Post Reply
gelatojo
Posts: 1
Joined: Mon Nov 20, 2017 6:45 pm

How to get support? I have a Ticket #

Post by gelatojo »

I recently purchased Main Type Standard edition. It stopped working, ie: it stopped refreshing fonts ( I couldn't get newly purchased fonts to load into library, etc) I submitted a help ticket and was provided a link for a possible solution, however, the solution has just given me a limited "Trial" copy in DEBUG mode. I emailed results for additional support, but it's been 5 days. How long should I wait for a response? thanks
cantina
Posts: 3
Joined: Sun Nov 26, 2017 5:06 pm

Re: How to get support? I have a Ticket #

Post by cantina »

I'm curious... 6 days later, are you still waiting? This is good info for someone trying MT for the first time.
Erwin Denissen
Moderator
Moderator
Posts: 11108
Joined: Fri Oct 04, 2002 12:41 am
Location: Bilthoven, The Netherlands
Contact:

Re: How to get support? I have a Ticket #

Post by Erwin Denissen »

We still have contact through our ticket system to sort this out.
Erwin Denissen
High-Logic
Proven Font Technology
Post Reply