Cannot install update / cannot reinstall older version
Posted: Thu Apr 30, 2020 3:29 am
April 29, 2020
When I opened MainType today (version 8.0), I got a message stating that there was an update available. I clicked to have it automatically download and install.
It seemed to download and install most of the way, but then stopped with a message that it "cannot overwrite a file with the same name". It did not identify the file. It asked whether to retry, ignore, abort. I clicked abort, and it then stated it successfully rolled back. But, after that, the old installation would not run.
Since then, attempts to run MainType create a splash screen that states "Initializing . . . The font service is not running. Please run FmsConfig.exe or contact customer support."
Since then, I have manually tried to start the Service but it will not start. I have manually run FmsConfig, but it will not run. I have used the uninstaller unins000.exe that comes with MainType, and it states that MainType has been removed, but then when I try to do a clean install I get the same errors (I have tried reinstalling v8 which was working before, and the new v9, and both have the same problem). The messages from these various processes are all either "cannot overwrite file", or "service not running", or "cannot find file". I have no further information on which files. Reboots have not helped.
I am happy to hand edit the registry and delete and remove files as needed, but I need some help figuring out what exactly needs to get fixed or cleared or rolled back to make it all work again.
Thanks for any help, much appreciated.
When I opened MainType today (version 8.0), I got a message stating that there was an update available. I clicked to have it automatically download and install.
It seemed to download and install most of the way, but then stopped with a message that it "cannot overwrite a file with the same name". It did not identify the file. It asked whether to retry, ignore, abort. I clicked abort, and it then stated it successfully rolled back. But, after that, the old installation would not run.
Since then, attempts to run MainType create a splash screen that states "Initializing . . . The font service is not running. Please run FmsConfig.exe or contact customer support."
Since then, I have manually tried to start the Service but it will not start. I have manually run FmsConfig, but it will not run. I have used the uninstaller unins000.exe that comes with MainType, and it states that MainType has been removed, but then when I try to do a clean install I get the same errors (I have tried reinstalling v8 which was working before, and the new v9, and both have the same problem). The messages from these various processes are all either "cannot overwrite file", or "service not running", or "cannot find file". I have no further information on which files. Reboots have not helped.
I am happy to hand edit the registry and delete and remove files as needed, but I need some help figuring out what exactly needs to get fixed or cleared or rolled back to make it all work again.
Thanks for any help, much appreciated.