Adobe Indesign CS6 Plugin "crashes"

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wtst
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Adobe Indesign CS6 Plugin "crashes"

Post by wtst » Thu Jun 23, 2016 11:59 pm

IMPORTANT: MainType 7.0 InDesign CS6 plugin "crashes" the Find/Change and Numbering & Sections windows (possibly others). In other words, they flash and disappear. When I uninstalled the plugin, they worked fine.

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Re: Adobe Indesign CS6 Plugin "crashes"

Post by Erwin Denissen » Fri Jun 24, 2016 6:16 am

We'll look into this.

It would help if other people who use the plugins let us know their findings as well.
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Re: Adobe Indesign CS6 Plugin "crashes"

Post by Erwin Denissen » Fri Jun 24, 2016 8:46 am

What exact version of InDesign do you have?

You can right-click the InDesign.exe file in Windows file explorer to see this information.
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wtst
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Re: Adobe Indesign CS6 Plugin "crashes"

Post by wtst » Fri Jun 24, 2016 4:32 pm

InDesign CS6 version 8.1 with latest updates (8.1.0.420) Win10 x64

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Re: Adobe Indesign CS6 Plugin "crashes"

Post by Erwin Denissen » Fri Jun 24, 2016 5:01 pm

We have tested it with 8.3. Is that update available to you?
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wtst
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Re: Adobe Indesign CS6 Plugin "crashes"

Post by wtst » Fri Jun 24, 2016 8:15 pm

I ran updates yesterday, and checked again today with no further updates available. Perhaps the European versioning number is different. My American version is 8.1 as mentioned earlier.

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Re: Adobe Indesign CS6 Plugin "crashes"

Post by Erwin Denissen » Fri Jun 24, 2016 8:52 pm

It seems it is only available with the new subscription model:
Steve Werner wrote:The perpetual license version of InDesign CS6, which you have, cannot be upgraded to 8.2.

If you have a Creative Cloud subscription, in addition to giving you access to the latest version, CC 2015, you can download InDesign CS6, upgraded to the 8.2 version, so it can work with the Creative Cloud software.
See:
https://forums.adobe.com/thread/2081001
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Re: Adobe Indesign CS6 Plugin "crashes"

Post by craftycurate » Tue Feb 28, 2017 5:48 pm

I have had to remove the MainType plugin too, as it was causing the same problem with many dialogs instantly disappearing.

I am on on Win7 x64 Pro , using Indesign CS6 8.0.2 which is the latest release available, at least to non-CC members.

Thanks
Richard

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Re: Adobe Indesign CS6 Plugin "crashes"

Post by Erwin Denissen » Tue Mar 07, 2017 8:39 am

We still don't understand why the plugin conflicts with InDesign CS6 8.0.2. We'll let you know as soon as we've found a solution.
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as0o3dpd93
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Re: Adobe Indesign CS6 Plugin "crashes"

Post by as0o3dpd93 » Sun Jan 21, 2018 11:45 pm

I'm still seeing this issue with the InDesign CS6 Font Handler plug-in v1.0.2 from MainType v8.0.0.1127 running on Windows 7 x64 (with the latest InDesign and OS updates); once that plug-in installed, many InDesign dialog boxes (e.g., the one that should open when you edit an existing paragraph style) flash and disappear immediately when opened. This leaves InDesign almost completely unusable.

Also, uninstalling MainType did not fix the issue for me, because the uninstaller leaves the plug-in in place; to fix the problem, I had to close InDesign, manually delete the C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-Ins\HLFontHandler directory and its contents (which requires administrator permissions) and then start InDesign again.

As a result, I really can't use MainType 8.0, and am regretting my purchase of it.

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Re: Adobe Indesign CS6 Plugin "crashes"

Post by Erwin Denissen » Mon Jan 22, 2018 1:31 pm

as0o3dpd93 wrote:
Sun Jan 21, 2018 11:45 pm
I'm still seeing this issue with the InDesign CS6 Font Handler plug-in v1.0.2 from MainType v8.0.0.1127 running on Windows 7 x64 (with the latest InDesign and OS updates); once that plug-in installed, many InDesign dialog boxes (e.g., the one that should open when you edit an existing paragraph style) flash and disappear immediately when opened. This leaves InDesign almost completely unusable.
We have numerous other customers who happily use the installed missing fonts plugin for InDesign CS6. I can't think of any reason why our plugin interferes with InDesign, but I totally understand your disappointment. Maybe another plugin gets unstable, so removing all other plugins might be a way to test this.
as0o3dpd93 wrote:
Sun Jan 21, 2018 11:45 pm
Also, uninstalling MainType did not fix the issue for me, because the uninstaller leaves the plug-in in place; to fix the problem, I had to close InDesign, manually delete the C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-Ins\HLFontHandler directory and its contents (which requires administrator permissions) and then start InDesign again.
Within MainType you can install and uninstall plugins through the Plugin dialog. Alternatively you can remove the plugin manually as you've done.
as0o3dpd93 wrote:
Sun Jan 21, 2018 11:45 pm
As a result, I really can't use MainType 8.0, and am regretting my purchase of it.
You can still use MainType without the plugin. Actually most people who have InDesign never use the plugin, as they prefer to have full control by manually installing fonts with MainType.

If you want a refund because you can't use the plugin, then do let us know and we'll refund your order right away.
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as0o3dpd93
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Re: Adobe Indesign CS6 Plugin "crashes"

Post by as0o3dpd93 » Mon Jan 22, 2018 3:09 pm

Thank you, Erwin. I'll contact your Support team. I wanted to post here to provide the specifics of removing the plugin just in case anyone else encountered the same problem.

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Re: Adobe Indesign CS6 Plugin "crashes"

Post by MikeW » Mon Jan 22, 2018 4:15 pm

Hmm.

I have tested CS6 (version 8.1) with the HL CS6 plugin and found it works well. I haven't had any issues in running ID with the plugin and I haven't found a document that didn't have the fonts installed following dismissing ID's missing font dialog.

Typically on the Adobe forums, if there are panel or dialog issues, one is instructed to delete their preferences.

I typically do not run font plugins with any application. But this one works unobtrusively and have decided to leave it installed. At least for now.

I hope your issue(s) are resolved.
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