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WebRoot shows trojan [Closed]

Posted: Thu Apr 27, 2017 4:25 pm
by DivaMom96
Hi. Tried reinstalling MainType and WebRoot prevented the program from being installed stating that there was a trojan. What do I do?

Re: WebRoot shows trojan

Posted: Thu Apr 27, 2017 4:28 pm
by Bhikkhu Pesala
Assuming that you downloaded MainType from the High-Logic site, and not some dodgy third-party site, report the false positive to Web Root.

Re: WebRoot shows trojan

Posted: Thu Apr 27, 2017 4:33 pm
by Erwin Denissen
That explains why we don't like webroot, as we only hear about it when it interferes with our software.

Re: WebRoot shows trojan

Posted: Thu Apr 27, 2017 4:48 pm
by DivaMom96
Bhikkhu Pesala - I did download from High Logic. Thanks - I will report to webroot and see what happens.

Erwin Denissen - Your opinion of WebRoot did not help my problem ...

Re: WebRoot shows trojan

Posted: Thu Apr 27, 2017 5:03 pm
by Erwin Denissen
DivaMom96 wrote:Bhikkhu Pesala - I did download from High Logic. Thanks - I will report to webroot and see what happens.

Erwin Denissen - Your opinion of WebRoot did not help my problem ...
I understand, but over the years several customers have reported they couldn't use our software because of web root. People happily pay them as they think it is a good piece of software, but we've only heard about it due to all the problems it causes.

If you have trouble due to web root, talk to them.

For what it's worth, we've helped people since 2013 by telling them to disable and/or uninstall webroot, and so far that seems to solve their problems. So disable it and let us know your results.