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Lost tags

Posted: Tue Aug 04, 2020 6:19 pm
by Tup
I've updated to version 10 and all my custom tags are gone. Definitely not happy about that, as it was the main feature I used the software for, and it was a real pain in the arse to tag all 2000+ fonts I have in my library.

Please tell me there's a way to get them back?

Re: Lost tags

Posted: Tue Aug 04, 2020 6:46 pm
by Bhikkhu Pesala
Did you make a backup?

Import and Export Font Data

Re: Lost tags

Posted: Tue Aug 04, 2020 7:05 pm
by Erwin Denissen
We are sorry about the inconvenience.

We have no clue how this can happen, nor have we received similar complaints.

Did you just install the new version over the existing version, or did you first uninstall the older version?

Re: Lost tags

Posted: Tue Aug 04, 2020 8:38 pm
by Tup
I just clicked the update button, so I guess it's installed over the old version? It's installed in the same location, on my secondary hard drive for sure.

Re: Lost tags

Posted: Tue Aug 04, 2020 8:40 pm
by Tup
@bikkhu: no I didn't. A warning that I would have had to do so would maybe have been in place.

Anyway; no use crying over spilled milk.

Re: Lost tags

Posted: Thu Aug 20, 2020 12:57 pm
by Erwin Denissen
It still doesn't make sense. Tags cannot get lost, unless MainType uses a brand new database.

Was the previous version of MainType using the database from the default location, or did you use FmsConfig to move it to your secondary hard drive as well?