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MainType 11 32-bit rejected by Window 10 (Pro)

Posted: Thu May 20, 2021 9:13 pm
by MoritzMT
The installation of MainType 11 (32-bit) was rejected by Windows. Went something wrong with the certificate?
Kaspersky reputation tool declare certificate as valid.

Re: MainType 11 32-bit rejected by Window 10 (Pro)

Posted: Thu May 20, 2021 9:19 pm
by Bhikkhu Pesala
Something wrong with Window 10 more like. Just skip the warning since you know that it is from a safe source. No doubt Microsoft will catch up eventually.

Re: MainType 11 32-bit rejected by Window 10 (Pro)

Posted: Thu May 20, 2021 9:22 pm
by Erwin Denissen
We are very sorry about the inconvenience. I hope they sort it out soon.

We have recently renewed the certificate we use to sign our software, as the previous one expired. Even though we realize it is bad timing, we didn't expect Windows would reject our installer due to this.

We did notice Edge was complaining about the installation files, so we already told Microsoft to take action. Eventually when more and more people trust the software and the certificate, Microsoft will define it as a false positive, and will no longer reject it.
falsepositive.png
falsepositive.png (173.68 KiB) Viewed 1138 times
Just to be sure our systems are not infected, we did run the installer through virustotal.com and no security vendors flagged it as malicious.

Re: MainType 11 32-bit rejected by Window 10 (Pro)

Posted: Thu May 20, 2021 9:26 pm
by MoritzMT
Bhikkhu Pesala wrote: Thu May 20, 2021 9:19 pm Something wrong with Window 10 more like. Just skip the warning since you know that it is from a safe source. No doubt Microsoft will catch up eventually.
This is not the way I accept to install a professional app.

Re: MainType 11 32-bit rejected by Window 10 (Pro)

Posted: Thu May 20, 2021 9:31 pm
by Erwin Denissen
As you clearly see in the screenshot I provided, Microsoft Defender "Smart"Screen reported the software is not commonly downloaded, which is obviously true, as we just released it a couple of hours ago :cry:

The warning will disappear in a couple of hours, as then more people have actually decided to ignore the warning and install it. This is unfortunately the way modern anti-malware software works. Nothing we can do about it, but I totally understand your concerns.

So if you want to help, do click the "Keep anyway" and "Report this app as safe", so you can tell Microsoft we are not the bad guys.

Re: MainType 11 32-bit rejected by Window 10 (Pro)

Posted: Mon May 24, 2021 8:03 pm
by Erwin Denissen
MoritzMT wrote: Thu May 20, 2021 9:26 pm
Bhikkhu Pesala wrote: Thu May 20, 2021 9:19 pm Something wrong with Window 10 more like. Just skip the warning since you know that it is from a safe source. No doubt Microsoft will catch up eventually.
This is not the way I accept to install a professional app.
Yesterday we received an email from Microsoft stating they expect to investigate this issue within two business days.

I am pleased to confirm they have fixed the issue, as I have just used Microsoft Edge to download and install MainType 11 through the download link as available on our web site.