I got garbled icon in Control Panel

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jiuntingchen
Posts: 13
Joined: Fri Sep 25, 2015 2:02 am
Location: Taiwan

I got garbled icon in Control Panel

Post by jiuntingchen » Fri Sep 25, 2015 2:06 am

Hi,

When I used FontCreator 4.x to generate font, I got correct result.
Now, I used FontCreator 8.x to generate font, I got wrong result.

You can see the attachment image.
How can I repair this problem?
font_garble.jpg
font_garble.jpg (129.56 KiB) Viewed 2571 times

Erwin Denissen
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Re: I got garbled icon in Control Panel

Post by Erwin Denissen » Fri Sep 25, 2015 6:59 am

Please use FontCreator 9, as it contains numerous improvements and bug fixes which will solve this issue.
Erwin Denissen
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jiuntingchen
Posts: 13
Joined: Fri Sep 25, 2015 2:02 am
Location: Taiwan

Re: I got garbled icon in Control Panel

Post by jiuntingchen » Sat Sep 26, 2015 1:59 pm

How can I make sure the problem that it would solve at version 9?
I used fontcreator 9, but it has some limit. I can't export font at fontcreator 9.
I bought fontcreator 8 in May 15.

Erwin Denissen
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Re: I got garbled icon in Control Panel

Post by Erwin Denissen » Sat Sep 26, 2015 2:44 pm

Please send us an email with proof of your order, as it seems you are entitled to a free upgrade to version 9.
Erwin Denissen
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jiuntingchen
Posts: 13
Joined: Fri Sep 25, 2015 2:02 am
Location: Taiwan

Re: I got garbled icon in Control Panel

Post by jiuntingchen » Thu Oct 01, 2015 2:35 am

I used FontCreator 9 to generate font, I also got wrong result.
Could you make sure this problem, that will be solved at verstion 9.

Erwin Denissen
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Re: I got garbled icon in Control Panel

Post by Erwin Denissen » Thu Oct 01, 2015 3:02 am

Do contact us and we will look into this.
Erwin Denissen
High-Logic
Proven Font Technology

jiuntingchen
Posts: 13
Joined: Fri Sep 25, 2015 2:02 am
Location: Taiwan

Re: I got garbled icon in Control Panel

Post by jiuntingchen » Thu Oct 01, 2015 6:17 am

How can I contact you, I wrote something to Customer Support(http://www.high-logic.com/support/tickets/open.php), but I don't get any response

jiuntingchen
Posts: 13
Joined: Fri Sep 25, 2015 2:02 am
Location: Taiwan

Re: I got garbled icon in Control Panel

Post by jiuntingchen » Thu Oct 01, 2015 6:44 am

fc.jpg
fc.jpg (13.97 KiB) Viewed 2507 times
You can get font at https://goo.gl/3Vhdju .
Last edited by jiuntingchen on Fri Oct 02, 2015 12:49 am, edited 1 time in total.

Erwin Denissen
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Re: I got garbled icon in Control Panel

Post by Erwin Denissen » Thu Oct 01, 2015 12:28 pm

jiuntingchen wrote:How can I contact you, I wrote something to Customer Support(http://www.high-logic.com/support/tickets/open.php), but I don't get any response
We never received a ticket from you, so something must have gone wrong. Can you please try again?
Erwin Denissen
High-Logic
Proven Font Technology

jiuntingchen
Posts: 13
Joined: Fri Sep 25, 2015 2:02 am
Location: Taiwan

Re: I got garbled icon in Control Panel

Post by jiuntingchen » Fri Oct 02, 2015 12:50 am

Hi,
supportlog.jpg
supportlog.jpg (40.63 KiB) Viewed 2493 times

Erwin Denissen
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Re: I got garbled icon in Control Panel

Post by Erwin Denissen » Fri Oct 02, 2015 9:24 am

Then two things are clearly different. You can see them within the Font Properties dialog. The additional naming field on the custom tab are missing from the Wrong.Sung. And more important on the Ranges tab, the Unicode character ranges, and code page character ranges are recalculated which probably result in the wrong display.
Ranges.png
Ranges.png (72.24 KiB) Viewed 2482 times
Do try to fix these, and let us know your results.
Last edited by Bhikkhu Pesala on Fri Oct 02, 2015 9:47 am, edited 1 time in total.
Reason: Corrected typo
Erwin Denissen
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jiuntingchen
Posts: 13
Joined: Fri Sep 25, 2015 2:02 am
Location: Taiwan

Re: I got garbled icon in Control Panel

Post by jiuntingchen » Fri Oct 02, 2015 2:26 pm

But I got the wrong resul, also.
I saw the tab Range detail, I guess the problem because the option is "Automatically update...".
When I unchecked the option, I got the right result.
auto.option.jpg
auto.option.jpg (92.81 KiB) Viewed 2474 times
Thanks for your help.

Erwin Denissen
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Re: I got garbled icon in Control Panel

Post by Erwin Denissen » Fri Oct 02, 2015 3:23 pm

I'm glad to know you solved the problem!
Erwin Denissen
High-Logic
Proven Font Technology

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