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I got garbled icon in Control Panel

Posted: Fri Sep 25, 2015 2:06 am
by jiuntingchen
Hi,

When I used FontCreator 4.x to generate font, I got correct result.
Now, I used FontCreator 8.x to generate font, I got wrong result.

You can see the attachment image.
How can I repair this problem?
font_garble.jpg
font_garble.jpg (129.56 KiB) Viewed 6033 times

Re: I got garbled icon in Control Panel

Posted: Fri Sep 25, 2015 6:59 am
by Erwin Denissen
Please use FontCreator 9, as it contains numerous improvements and bug fixes which will solve this issue.

Re: I got garbled icon in Control Panel

Posted: Sat Sep 26, 2015 1:59 pm
by jiuntingchen
How can I make sure the problem that it would solve at version 9?
I used fontcreator 9, but it has some limit. I can't export font at fontcreator 9.
I bought fontcreator 8 in May 15.

Re: I got garbled icon in Control Panel

Posted: Sat Sep 26, 2015 2:44 pm
by Erwin Denissen
Please send us an email with proof of your order, as it seems you are entitled to a free upgrade to version 9.

Re: I got garbled icon in Control Panel

Posted: Thu Oct 01, 2015 2:35 am
by jiuntingchen
I used FontCreator 9 to generate font, I also got wrong result.
Could you make sure this problem, that will be solved at verstion 9.

Re: I got garbled icon in Control Panel

Posted: Thu Oct 01, 2015 3:02 am
by Erwin Denissen
Do contact us and we will look into this.

Re: I got garbled icon in Control Panel

Posted: Thu Oct 01, 2015 6:17 am
by jiuntingchen
How can I contact you, I wrote something to Customer Support(http://www.high-logic.com/support/tickets/open.php), but I don't get any response

Re: I got garbled icon in Control Panel

Posted: Thu Oct 01, 2015 6:44 am
by jiuntingchen
fc.jpg
fc.jpg (13.97 KiB) Viewed 5969 times
You can get font at https://goo.gl/3Vhdju .

Re: I got garbled icon in Control Panel

Posted: Thu Oct 01, 2015 12:28 pm
by Erwin Denissen
jiuntingchen wrote:How can I contact you, I wrote something to Customer Support(http://www.high-logic.com/support/tickets/open.php), but I don't get any response
We never received a ticket from you, so something must have gone wrong. Can you please try again?

Re: I got garbled icon in Control Panel

Posted: Fri Oct 02, 2015 12:50 am
by jiuntingchen
Hi,
supportlog.jpg
supportlog.jpg (40.63 KiB) Viewed 5955 times

Re: I got garbled icon in Control Panel

Posted: Fri Oct 02, 2015 9:24 am
by Erwin Denissen
Then two things are clearly different. You can see them within the Font Properties dialog. The additional naming field on the custom tab are missing from the Wrong.Sung. And more important on the Ranges tab, the Unicode character ranges, and code page character ranges are recalculated which probably result in the wrong display.
Ranges.png
Ranges.png (72.24 KiB) Viewed 5944 times
Do try to fix these, and let us know your results.

Re: I got garbled icon in Control Panel

Posted: Fri Oct 02, 2015 2:26 pm
by jiuntingchen
But I got the wrong resul, also.
I saw the tab Range detail, I guess the problem because the option is "Automatically update...".
When I unchecked the option, I got the right result.
auto.option.jpg
auto.option.jpg (92.81 KiB) Viewed 5936 times
Thanks for your help.

Re: I got garbled icon in Control Panel

Posted: Fri Oct 02, 2015 3:23 pm
by Erwin Denissen
I'm glad to know you solved the problem!