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I got garbled icon in Control Panel
Posted: Fri Sep 25, 2015 2:06 am
by jiuntingchen
Hi,
When I used FontCreator 4.x to generate font, I got correct result.
Now, I used FontCreator 8.x to generate font, I got wrong result.
You can see the attachment image.
How can I repair this problem?
- font_garble.jpg (129.56 KiB) Viewed 6052 times
Re: I got garbled icon in Control Panel
Posted: Fri Sep 25, 2015 6:59 am
by Erwin Denissen
Please use FontCreator 9, as it contains numerous improvements and bug fixes which will solve this issue.
Re: I got garbled icon in Control Panel
Posted: Sat Sep 26, 2015 1:59 pm
by jiuntingchen
How can I make sure the problem that it would solve at version 9?
I used fontcreator 9, but it has some limit. I can't export font at fontcreator 9.
I bought fontcreator 8 in May 15.
Re: I got garbled icon in Control Panel
Posted: Sat Sep 26, 2015 2:44 pm
by Erwin Denissen
Please send us an email with proof of your order, as it seems you are entitled to a free upgrade to version 9.
Re: I got garbled icon in Control Panel
Posted: Thu Oct 01, 2015 2:35 am
by jiuntingchen
I used FontCreator 9 to generate font, I also got wrong result.
Could you make sure this problem, that will be solved at verstion 9.
Re: I got garbled icon in Control Panel
Posted: Thu Oct 01, 2015 3:02 am
by Erwin Denissen
Do contact us and we will look into this.
Re: I got garbled icon in Control Panel
Posted: Thu Oct 01, 2015 6:17 am
by jiuntingchen
How can I contact you, I wrote something to Customer Support(
http://www.high-logic.com/support/tickets/open.php), but I don't get any response
Re: I got garbled icon in Control Panel
Posted: Thu Oct 01, 2015 6:44 am
by jiuntingchen
- fc.jpg (13.97 KiB) Viewed 5988 times
You can get font at
https://goo.gl/3Vhdju .
Re: I got garbled icon in Control Panel
Posted: Thu Oct 01, 2015 12:28 pm
by Erwin Denissen
We never received a ticket from you, so something must have gone wrong. Can you please try again?
Re: I got garbled icon in Control Panel
Posted: Fri Oct 02, 2015 12:50 am
by jiuntingchen
Hi,
- supportlog.jpg (40.63 KiB) Viewed 5974 times
Re: I got garbled icon in Control Panel
Posted: Fri Oct 02, 2015 9:24 am
by Erwin Denissen
Then two things are clearly different. You can see them within the Font Properties dialog. The additional naming field on the custom tab are missing from the Wrong.Sung. And more important on the Ranges tab, the Unicode character ranges, and code page character ranges are recalculated which probably result in the wrong display.
- Ranges.png (72.24 KiB) Viewed 5963 times
Do try to fix these, and let us know your results.
Re: I got garbled icon in Control Panel
Posted: Fri Oct 02, 2015 2:26 pm
by jiuntingchen
But I got the wrong resul, also.
I saw the tab Range detail, I guess the problem because the option is "Automatically update...".
When I unchecked the option, I got the right result.
- auto.option.jpg (92.81 KiB) Viewed 5955 times
Thanks for your help.
Re: I got garbled icon in Control Panel
Posted: Fri Oct 02, 2015 3:23 pm
by Erwin Denissen
I'm glad to know you solved the problem!