Registration code won't work

Get help with FontCreator here. Please do not post feature requests or bug reports here.
Post Reply
mgdmhl
Posts: 4
Joined: Thu Nov 19, 2015 4:01 am

Registration code won't work

Post by mgdmhl » Thu Nov 19, 2015 4:20 am

New to the forum here so sorry if this is in the wrong place.

I bought FontCreator Home Edition almost a year ago and everything worked great. But, I recently had problems with another program I use and had to reset all the programs on my computer. I re-downloaded FontCreator and went to this link (http://www.high-logic.com/support/registrations.html) to get a new registration code to enter. Each time I enter the code I get the message "Registration failed; Your current license is not valid for this version". I don't know what to do to get it to work right. I paid $79 for the program and I want to make sure I'm getting my money's worth.

Bhikkhu Pesala
Top Typographer
Top Typographer
Posts: 8407
Joined: Tue Oct 29, 2002 5:28 am
Location: Seven Kings, London UK
Contact:

Re: Registration code won't work

Post by Bhikkhu Pesala » Thu Nov 19, 2015 5:09 am

If you own a valid license for an older version of our software you can request a download link through the retrieve lost registration code(s) page.
My FontsReviews: MainTypeFont CreatorHelpFC12 Pro + MT9.0 @ Win10 1903 build 18362.418

mgdmhl
Posts: 4
Joined: Thu Nov 19, 2015 4:01 am

Re: Registration code won't work

Post by mgdmhl » Thu Nov 19, 2015 3:44 pm

As I said in the first post, I used that link already. It sent me the code to my email, I copied and pasted the code into the box and then got the message already mentioned.

mgdmhl
Posts: 4
Joined: Thu Nov 19, 2015 4:01 am

Re: Registration code won't work

Post by mgdmhl » Thu Nov 19, 2015 3:52 pm

I believe I bought version 8.0. I think that's the problem. I can only download the 9.0 version from the website. Is their any way to re-download the 8.0 version? I really don't want to pay $39 for an upgrade that I don't want.

Erwin Denissen
Moderator
Moderator
Posts: 8319
Joined: Fri Oct 04, 2002 12:41 am
Location: Bilthoven, The Netherlands
Contact:

Re: Registration code won't work

Post by Erwin Denissen » Thu Nov 19, 2015 4:22 pm

mgdmhl wrote:As I said in the first post, I used that link already. It sent me the code to my email, I copied and pasted the code into the box and then got the message already mentioned.
Better also use the download link for the corresponding version that we also provide in that email.
mgdmhl wrote:I believe I bought version 8.0. I think that's the problem. I can only download the 9.0 version from the website. Is their any way to re-download the 8.0 version? I really don't want to pay $39 for an upgrade that I don't want.
It should be in the very same email.
Erwin Denissen
High-Logic
Proven Font Technology

mgdmhl
Posts: 4
Joined: Thu Nov 19, 2015 4:01 am

Re: Registration code won't work

Post by mgdmhl » Thu Nov 19, 2015 6:25 pm

Thanks, got it to work.

Post Reply