I don't really think this lament will change something but I'll give it try. =)
1. In 2016 I bought a license for Font Creator 9.1 Professional. However, FC 10 was released a few weeks later and I felt cheated - I bought a latest version but suddenly I owned an "outdated" version and it seemed I had no right to free upgrade. I was stuck with the old version just because I chose a wrong time. This did not feel right.
2. I checked the price for upgrade and I was surprised again because its price was (and still is) more than 50 % of the new license. Of course, the author could set any price policy he wants but I don't think such ratio is good. I don't know how many users currently buys each and every new version but I feel such ratio forces users to skip some versions and upgrade once in a few years so it does not really increase the revenue. (Or does it?)
3. Almost two years passed so yesterday I decided to check the latest version of Font Creator and its new functions and improvements. I planned to install it to another folder but it did not ask anything and it simply rewrote my installation of FC 9.1. That's not what a well behaved installer should do!
4. After some testing I decided to go back to 9.1. I uninstalled the latest version and opened the old installation folder on my NAS. Unfortunately Windows Defender told me that the old installer includes some kind of Trojan (I guess a false alarm) and put it to quarantine. That should not be a big deal but it seems that there is some bug related to network drives and I just could not get the file back - it kept disappearing.
Finally I gave up the fight and went to high-logic.com to download the setup again but the download page includes just the latest version. The older versions seems to be hidden in a secret place or something. That's really strange considering points 1 & 2 - I'm supposed to use version 9.1 but the website basically tells me that this version is hopelessly outdated and long forgotten.
I think you should change something - either make the upgrades free (or at least much cheaper) or put the old installers on your website. The current state seems to be rather inconsistent... Please think about it.
A vague complaint - upgrades, old installers, etc.
Re: A vague complaint - upgrades, old installers, etc.
The secret place is the page where you go to retrieve lost registration codes (Support > Registration Codes). If you submit the form, the email that you receive in response to your request will also include the relevant link/s.
Re: A vague complaint - upgrades, old installers, etc.
Thanks! I see that the page now even includes direct links to the old installers so I don't have to use the form. That should solve my current problem. =)
(However I still think HL should consider changing its price policy for upgrades...
(However I still think HL should consider changing its price policy for upgrades...
Re: A vague complaint - upgrades, old installers, etc.
You’re welcome.
Yes, that’s why I said the email “will also” include the links.