Registration code for trial version?

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Lesa
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Registration code for trial version?

Post by Lesa » Sun Jan 12, 2020 3:42 am

I downloaded the trial version, but it won't let me use it without a registration code, which I don't have even though I supplied my name and email address. How can I try something that I can't even access?

Bhikkhu Pesala
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Re: Registration code for trial version?

Post by Bhikkhu Pesala » Sun Jan 12, 2020 6:19 am

Have you installed FontCreator earlier, more than 30 days ago? The trial version expires after 30 days if I remember rightly.
FontCreator runs on Windows 10, 8, 7, and Vista. During the free 30-day trial period, it runs in professional edition mode, so all features are enabled, but generated fonts will contain watermarks.
My FontsReviews: MainTypeFont CreatorHelpFC12 Pro + MT9.0 @ Win10 1909 build 18363.657

Lesa
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Re: Registration code for trial version?

Post by Lesa » Sun Jan 12, 2020 8:58 am

No. I downloaded and installed it 6 hours ago on a computer I bought last month. When I clicked to confirm my email address, all it did was take me to the download page, and I never got a registration number.

Erwin Denissen
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Re: Registration code for trial version?

Post by Erwin Denissen » Sun Jan 12, 2020 9:08 am

You get a license after you've paid for it.

You can try the software without a license, so you can decide if it is worth your money.
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Lesa
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Re: Registration code for trial version?

Post by Lesa » Sun Jan 12, 2020 9:25 am

No, I can not try it without a license, because it will not let me past the request for registration. The only options I have when I load the software are Buy Online, Check for Updates, and Enter Registration Code. If I choose the first option, it takes me to a page to pay, which defeats the whole purpose of having a trial version. If I choose the 2nd option, it says it's running the most current version, and then the program closes completely. If I choose the third option, it wants me to enter a code, obviously. But since I was never sent a code, I do not have one to enter.

So, let me try this again.

How is anyone supposed to try this program out before buying, when it requires a registration code that is never provided?

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Re: Registration code for trial version?

Post by Erwin Denissen » Sun Jan 12, 2020 9:41 am

I now see what is going on. There is indeed an issue, so let me get back to this later today.
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Lesa
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Re: Registration code for trial version?

Post by Lesa » Sun Jan 12, 2020 9:48 am

Thanks, Erwin.

Maybe I should also note that there's red text that says, "This version is too old; please check for updates." This was why I clicked the "Check for Updates" button, but then it just connects to the update server, then tells me, "No updates found. You are already using the most recent version of FontCreator." When I click to dismiss that popup, the whole program shuts down.

Lesa
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Re: Registration code for trial version?

Post by Lesa » Sun Jan 12, 2020 9:28 pm

I don't want to be a nuisance, but any progress on this? Although the trial period is 30 days (29 now), this isn't much for someone who has very limited free time. :(

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Re: Registration code for trial version?

Post by Erwin Denissen » Sun Jan 12, 2020 10:41 pm

We will need some more time to fix this issue.

I've just send a 14 day full license to you, so you can try FontCreator. Enjoy the software.
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Lesa
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Re: Registration code for trial version?

Post by Lesa » Sun Jan 12, 2020 11:55 pm

Thank you, Erwin! :)

Manu
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Re: Registration code for trial version?

Post by Manu » Mon Jan 13, 2020 8:40 pm

Same problem, here.

I will apreciate, if you can elt me know how test the program.

Thanks
Manuel

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Re: Registration code for trial version?

Post by Erwin Denissen » Tue Jan 14, 2020 1:05 am

We are very sorry about the inconvenience. We will release an update that fixes this issue soon, hopefully tomorrow
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Re: Registration code for trial version?

Post by Erwin Denissen » Tue Jan 14, 2020 10:19 am

We have just released an update (FontCreator 12.0.0.2550) that should solve the issue.
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Manu
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Re: Registration code for trial version?

Post by Manu » Tue Jan 14, 2020 5:05 pm

Great, downloaded and work ;-)
Thanks, I will do a try to your software

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