Refresh not working

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cpking
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Joined: Wed Sep 11, 2013 7:51 pm

Refresh not working

Post by cpking »

I've noticed since the recent update that if I manually attempt to refresh my font folders, nothing happens. Usually I'd get the notification at the bottom right of the screen as it processed new fonts, etc. But now, nothing happens.... It seems the only choice I have is to stop the background process and restart it.
Erwin Denissen
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Re: Refresh not working

Post by Erwin Denissen »

What do you see when you try this from within the Font Folders window in MainType?
Erwin Denissen
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Erwin Denissen
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Re: Refresh not working

Post by Erwin Denissen »

The notification panel will only appear if the refresh takes more than a second, so if it is fast, it won't show.
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smarquina
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Re: Refresh not working

Post by smarquina »

have the same problem; however, I would still expect to see the new folders, etc when I refresh. No new folders appear either.
Erwin Denissen
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Re: Refresh not working

Post by Erwin Denissen »

smarquina wrote: Wed Jun 19, 2024 7:32 pm have the same problem; however, I would still expect to see the new folders, etc when I refresh. No new folders appear either.
Can you please provide steps that we can use to understand the problem?
Erwin Denissen
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smarquina
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Re: Refresh not working

Post by smarquina »

Here is what I did to verify that the font refresh (and possibly font add) is not working.
1. Note the number of files showing in the Library.
2. Add a new font file to the folder
3. Wait to see if automatic refresh will trigger. It does not.
4. Manually click the folder refresh button at the top of the page.
5. Expect message to display in lower right hand corner. It does not.
6. Check the number of fonts displaying in the library to see if it has changed. It has not.
5. Navigate to folder in the groups panel to see if the new font is showing there. It is not.
6. Navigate to Recently Added view in the Views panel to see if new font is showing there. It is not.
7. Manually refresh again to see if anything changes. It does not.
8. Search for font name in search field. Font not found.
smarquina
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Joined: Fri Apr 06, 2018 9:23 pm

Re: Refresh not working

Post by smarquina »

One other thing....if I install the font using the windows native install, MainType immediately acknowledges that the new font is installed and it is visible in all folders.
Erwin Denissen
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Re: Refresh not working

Post by Erwin Denissen »

MainType should process all font files in the selected library, so this is clearly an issue or a misunderstanding.

Unfortunately we are not able to reproduce it, so any information that helps us locate the cause of this problem is welcome.
Erwin Denissen
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Proven Font Technology
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