What did you do to solve your initial problem?
Based on this information I can’t give you an exact answer, but you might want to check if the naming fields for all required platforms are correct. I suggest you use the AutoNaming wizard to make sure all required fields are available and contain a valid value. If so, deleting font cache files might help. More about that here:
O.S. and Application Specific Font Cache Files
Do let us know your results.