quotedbl and quotesingle problems in Word 2000/XP

Greetings and help please. When using a FCP-created-font with Microsoft Word (versions 2000 and XP) the characters of quotedbl and quotesingle will not display the correct character. Rather, when either character is typed a Times New Roman font version is displayed and will only display my created character when I highlight the character, change the font, and then type Control-Z. Problem is not exhibited in WordPad or within the ‘Test…’ feature of FCP; and problem is only isolated to the two glyphs. Any ideas?

System:
Windows 98SE and Word 2000,
Windows 2000SP4 and Word XP with SP-2,
Font Creator Program 4.0 (build 4.0.4.141.49)

Regards,

Jason

This will probably help
http://forum.high-logic.com:9080/t/some-characters-do-not-show-after-installing-on-xp/140/1